Privacy Policy
Hawk Insights Pty. Ltd. (referred to as Hawk Insights, we, us or our) recognise the importance of protecting the privacy of our customers and other third parties. We are committed to the protection of your personal information in accordance with the Australian National Privacy Principles set out in the Privacy Act 1988 (Cth).
Our policy for dealing with your personal information is explained below.
We may, from time to time, review and update this Privacy Policy including, to take into consideration new laws, regulations and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on www.hawkinsights.com.au (Website).
Personal information we collect
Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained. Personal Information collected may include (but is not limited to) the following:
• name, postal, billing, email and social media addresses;
• contact details including telephone, fax numbers; and
• payment details.
We may collect the following types of personal information from you:
• name
• residential or business address
• email address
• post code
• gender
• age and date of birth
• signature
• telephone number
Other information
We may also collect information from you that does not identify you personally. This information is normally stored with your personal information and may include:
• your marketing preferences, including the type of marketing materials you wish to receive from us and the delivery method (email, SMS, postal mail or other);
• information you provide to us via our customer care representatives, website, application forms, or directly to our staff in relation to our products and services; and
• device identification information when you use an electronic device to access our online store (www.hawkinsights.com.au).
Unsolicited information
If you provide us individual data that we have not asked for, or we discover that the individual data you have given to us is not reasonably needed or related to any of our products, services or activities, we may delete this data without informing you to ensure your security.
Ways in which we collect your personal information
In most cases, we gather data from you directly, unless it is unreasonable or unpractical to do so. We may collect personal information (as described above) when you:
• access and use our Website;
• create an account on our Website;
• request information about us, our services;
• request customer support;
• provide feedback or make new service requests;
• subscribe to our newsletter/s;
• submit the information via a form on our Website;
• contact us by telephone, email, through social media, post or in person; or
apply for an employee position with us.
Cookies
Cookies are small text files that are transferred to a user’s device by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be either “persistent” or “session” cookies. A persistent cookie is stored on the device a user chooses to access our website on, and will remain valid until its set expiry date, unless deleted by the user before then. A session cookie, on the other hand, will expire at the end of the user session, when the internet browser is closed.
A cookie is downloaded onto your computer’s hard drive when you first log on to our Website. We may use session or persistent cookies when you access our website. This allows us to recognise your browser and track the web pages you have visited and offer you better functionality and user experience.
You can adjust your internet browser to disable cookies, or you can delete cookies already stored on your computer.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers which may be located overseas. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
Retaining your Personal Information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. We may choose to store any information provided to us in hard copy in either digital or hard copy form.
Using your Personal Information
We use the Personal Information we collect about you for our business functions and activities, which may include the following:
• to communicate with you;
• to provide you with information, products or services you have requested;
• to promote our services and the products sold on our Website to you;
• to manage and administer your account including in relation to all purchases, product tracking, deliveries, returns, exchanges and warranty claims;
• to personalise and customise your experiences on our Website;
• to conduct research for the purposes of improving our services, creating new services or updating the products and features on our Website;
• if you have subscribed to our electronic newsletter/s, to allow us to provide advertising material to you regarding us, our clients, and other business partners; and
• if you apply for an employee position with us but are unsuccessful, to retain your resume on file for a period of 2 months for later consideration if another position becomes available.
We may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your Personal Information.
To whom we disclose your Personal Information
In order to carry out the above purposes, we may disclose your Personal Information to third parties that provide products and services to or through Hawk Insights, and other parties to whom we are authorised or required by law to disclose information.
We may also disclose your Personal Information to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
The nature of the Internet means that some of your Personal Information may be transferred, stored, processed or used overseas by us or by third party service providers. This may happen if we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your Personal Information outside of Australia.
In connection with our use of Google Analytics, Personal Information may be disclosed to an entity or entities overseas where Google’s servers are located, where it will be stored solely for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries.
Promotions and marketing
You may subscribe to our electronic newsletter/s, which may contain news about new items, unique offers and other marketing content by choosing the “Subscribe to Newsletter” option on our Website. We may, unless we choose otherwise, send the newsletter/s to your email address. We do not disclose any personally identifiable information of our users to advertisers.
You may opt-out of our electronic newsletter/s service at any time by:
• clicking on the “Unsubscribe” link included in any electronic newsletter you receive from us;
• using the “Newsletter Preferences” functionality in your account; or
• contacting us by emailing us at info@hawkinsights.com.au
Unless otherwise specified in this Privacy Policy, we or our Website host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the National Privacy Principles.
Accessing your Personal Information held with us
You are entitled to access Personal Information that we hold about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Australian National Privacy Principles. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal.
A request for access can be made by contacting us at info@hawkinsights.com.au
Safeguarding and updating your Personal Information held by us
We strive to keep your personal information secure and updated. Any Personal Information that is collected via our Website or which is held on our computer systems is protected by appropriate safeguards including physical, technical (eg firewalls, SSL encryptions etc) and procedural methods.
Personal Information that is held by us in hard copy is stored securely on our premises and is only disclosed or used for the purposes described in this Privacy Policy.
If we find that we have no further need for your Personal Information we may remove it from our systems and destroy all record of it. We welcome notification from you of any changes to your details so as to keep our records up to date.
In relation to resumes (whether unsolicited or not) we have on file, we will destroy them when the retention period of 2 months expires.
We make no representation or warranty that your Personal Information will be collected, held and used by us other than in accordance with Australian National Privacy Principles set out in the Privacy Act 1988 (Cth). If you choose to access the Website from locations outside of Australia, you do so at your own risk and such access will be subject to the laws of Australia.
Enquires and complaints
If you have any questions about this Privacy Policy or believe we have failed to adhere to this Privacy Policy, please get in touch with us by emailing info@hawkinsights.com.au
